EXPLORE THE COLLECTION
ELVÉRA
Maison by Lachu
Orders saved on this phone/browser.
Small-batch essentials made from heavyweight cotton and durable blends — designed to look better the more you wear them.
Loading collection…
Real-time insights from product views and current stock.
ELVÉRA — Shipping & Delivery Policy
There is no shipping fee for domestic orders within India.
Your order will usually be prepared and packed within 10–15 working days of completing your purchase. During festivals, sales, or busy periods, processing may take slightly longer.
You will receive an email confirmation once your order has been shipped.
Note: Processing times may vary by product. The expected dispatch time is specified on each product page.
Within India: 5–10 working days after dispatch.
These are estimated timelines and may vary due to courier delays, weather conditions, or other external factors.
Deliveries may be delayed due to:
For assistance with unexpected delays, contact ELVÉRA at +91 73061 44517.
For international orders, customs fees, taxes, and import duties imposed by the destination country are the responsibility of the buyer.
Please ensure all address details entered during checkout are complete and correct. If you need to update your address after ordering, contact ELVÉRA immediately at +91 73061 44517. Changes may not be possible after dispatch.
If your order is marked as delivered but you cannot locate it, please contact the delivery partner first. You may also contact ELVÉRA for assistance at +91 73061 44517.
If your item arrives damaged, contact ELVÉRA within 48 hours of delivery. Please provide an unboxing video along with clear photos of the product and packaging.
Replacement or refund requests will be handled according to ELVÉRA's applicable policy.
For shipping and delivery enquiries, contact:
ELVÉRA — Maison by Lachu
At ELVÉRA — Maison by Lachu, we take pride in delivering quality products. Every item is inspected before packing to ensure it reaches you in good condition. Please review the following refund, replacement, and return guidelines before placing an order.
We do not accept returns as a standard policy. Please check the product details and size chart carefully before placing your order.
Replacements are considered only when a product arrives damaged. An uninterrupted, no-pause unboxing video is mandatory for all damage claims.
Steps to report damage:
Claims will not be accepted for:
If ELVÉRA specifically approves a return, the item must:
Customized or personalized items, sale or clearance items, and gift cards are non-returnable.
Refunds or store credit may be provided only where a return or refund is specifically approved by ELVÉRA. Approved refunds will be processed to the original payment method or issued as store credit, as applicable.
We do not offer exchanges for size or colour variations. Please check the size chart and product details before ordering.
For any specially approved return, the customer is responsible for return shipping costs. Shipping fees are non-refundable.
Please contact us as soon as possible if you wish to request cancellation. Cancellation eligibility depends on the order's processing and dispatch status. Cancellation is not guaranteed once an order has been processed or shipped.
ELVÉRA — Maison by Lachu
At ELVERA, we are dedicated to safeguarding your personal information and ensuring a secure shopping experience. This policy explains how we collect, use, and protect your data when you interact with our website.
We may collect the following types of information when you use our website or place an order:
Your data helps us:
Your data may be shared only with trusted partners such as:
We do not sell your personal information.
We use cookies to:
You can control cookie settings in your browser.
We implement security practices such as SSL encryption and secure servers. However, no online system is 100% secure, and we encourage users to browse safely.
You may request:
To request changes, contact: thenovaloft@gmail.com
We keep your data only as long as necessary for legal, business, or security purposes.
Our website may contain third-party links. We are not responsible for their privacy practices.
We do not knowingly collect information from children under 13. If you believe we have collected such data, contact us for removal.
If you use our site from outside India, your data may be processed on servers located in India.
We may update this policy periodically. Changes will be posted on this page. Continued use of our site signifies acceptance of revised terms.
For any privacy-related questions, reach us at: +91 73061 44517
EXPLORE THE COLLECTION